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Marcia is the CLO of DVR Learning, LLC and co-developer of Consultative Sales Certification (CSC), a nationally accredited sales capability and development curriculum. Marcia has devoted over 25 years to working with sales professionals and managers to enhance sales and service performance. Marcia has published hundreds of articles on sales and service related issues and is enthusiastic to share her knowledge to help organizations and sales teams thrive. Her experience includes working with teams in retail and commercial lending to develop client business, cross-sell and offer total branch solutions.
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