7 Tactics to Put in Motion to Sustain Your Market Position
A competitive advantage is hard enough to create; it’s even more difficult to keep.
It’s inevitable. Once you carve out your uniqueness in the market, the “competitive hordes” see it and copy what they like.
Everyone loves benchmarking the best, so once you step out and lead the pack, expect others to dissect what you’ve done and pick out their favourite morsel.
There is no preventing this. It’s one of the few things in business that CAN be predicted with certainty.
Once you’re “done” your work, it’s not over. You have to keep your feet moving.
You need to put in motion actions that will sustain your market position - these 7 tactics will help:
1. Monitor the execution of your strategy monthly. Be obsessed with your performance. Dig into the revenue numbers. If you fall short, determine EXACTLY why. And then take immediate action to resolve (and monitor that).
2. Assess the value you provide. Is your value proposition still relevant? Are you continuing to address a real compelling need your target customer group has expressed?
Many companies have died by becoming complacent and assuming they continue to be relevant. They see margins decline and see it as a cost problem. It rarely is. It’s a revenue problem. They slash and burn their organization but spend no time assessing relevance. They often cut out service and marketing capabilities that are sorely needed to rebound.
3. Create a strong social media presence to monitor what people are saying. Act immediately on any concerns raised over your performance.
4. Test your competitive claim with both customers and employees. Successful organizations have a clear statement of how they are different than their competitors. They answer the question “Why should I buy from YOU and not your competition?” in a compelling way.
Your positioning statement must meet the test of “Is it relevant?” (does it continue to address the high priority needs of the target group) and “Is it true?” (do you actually do what you claim?).
5. Stay close to your main competitors. Their actions in the market are useful in assessing if there are actions you need to take to sustain your momentum. Look for any activity they have had with your customers.
6. Continue to bear down on delivering memorable experiences for your customers. Competitive advantage is more about how people FEEL about you than the cleverness of your product.
“Emotional” experiences produce unforgettable memories which translate into your customers never wanting the exit door to find someone better.
7. Review your marketing plans and programs to ensure you are moving inexorably to “ME” and away from flogging to the masses. A focus on the individual drives you to create unique solutions for them personally. Catering to the masses dilutes your customer attention rate and your brand; heroes for people earns the right to do business with them for a long time.
Keep the move to “ME” going!
Most Read IRIS Articles of the Week (February 20-24)
Here’s a look at the Top 11 Most Viewed Articles of the Week on IRIS.xyz, February 20-24, 2017
Click the headline to read the full article.
Becoming cyborgs is the way to go for financial advisers…blending robotics and humans into one organism. You see, I am convinced that robo-advice models will succeed and prosper. — Tony Vidler
With the global economy warming up, but political uncertainty remaining a constant, it’s more important than ever for investors to position their global portfolios to navigate long-term market volatility. That’s where the power of diversification comes in ... — Yazann Romahi
The financial world is noisy and it’s easy to become distracted from your most important long-term goals. One way to cut through the noise is to focus on just the two factors that ultimately determine your approach to everything else in your financial life; namely, Market Risk and Shortfall Risk. — James E. Wilson
It’s important to admit the truth behind our actions in order to rectify past and future mistakes or regrets. Living in denial only perpetuates making decisions that could potentially lead to financial disaster. — Michael Kay
There's one key approach that makes you invaluable to your clients so they want to stay with you for the long-term. You have to genuinely be interested in people. — Paul Kingsman
When you start dating, you usually start off sharing stories. Tales of your childhood, your previous relationships and your college days. Those stories help explain to your partner who you are and how you act. — Mary Beth Storjohann
It runs counter-intuitive to what we have been led to believe business is all about: make more money and everybody wins, surely? Talk about revenue so that everyone knows what’s important. What’s the problem? — Barry Chandler
In the wake of President Donald Trump’s stunning upset victory, however, muni investors were forced to readjust their expectations of fiscal policy going forward. Because Trump had campaigned on deep cuts to corporate and personal income taxes, equities soared while munis sold off, ending a near-record 54 weeks of net inflows. — Frank Holmes
What does it mean to be a customer-centric company? That seems to be the question of the week. It started off with one of our subscribers emailing in the question, followed by two reporters wanting my take on this now-popular phrase for their interviews. — Paul Laughlin
Everywhere I look I see organizations and people investing heavily in new initiatives, transformation, and change programs. And in almost every case the goals will never be met. One of the most crucial causes of the failure? The right questions were never asked at the outset. — Paul Taylor
Why should we think the head of a private equity company could effectively “fix” US Intelligence? It is not apparent that this individual is even remotely qualified to fix the US intelligence apparatus. — Kathleen McBride
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