Content Creation: The Lowdown on Quality, Speed & Volume
Anyone who has worked in financial services marketing long enough recognizes there are times when the workload is overwhelming. One day you’re cruising at a steady pace with projects reasonably staggered, and then the perfect storm starts brewing.
An important fund launch is coming up, your website is being refreshed and a mountain of content must be created or revised, plus your sales team wants a new suite of advisor support tools – ASAP, of course. Add to that your regular work and maybe sprinkle in a batch of portfolio manager commentaries, and suddenly your days have gone from manageable to mayhem.
If you’re leading a part or all of a marketing department, when times like this hit you – and they will – your first thought is to see if you can handle the onrush. If not, options may include outsourcing some duties to an agency, hiring freelancers or prioritizing work so you can spread out the initiatives to help alleviate stress.
The lowdown on “quality, speed and volume” (QSV)
If you still can’t make any headway, then it’s time for a frank meeting with your internal partners about this challenging confluence of projects. One proven way to frame the discussion is to view all of the competing demands in the context of QSV.
When it comes to the variables of creating marketing materials, consider a triangle where the three major points represent quality, speed and volume. In a perfect world, your department could deliver on all three measures at all times.
Then again, in a perfect world our brainstorming sessions would always yield ground-breaking creative, click-through rates would be off the charts for all of our digital content and the translation team would never be squeezed for time at the end of projects. Right, it just doesn’t happen very often.
QSV variables in action
So, back to the triangle. Inform your internal partners (or department head) about the challenges your department (or team) is facing, and let them know you’re confident in delivering two of the three points on the triangle. They can choose whichever two they value the most for the current initiatives:
- They can get high-quality materials fast, but not expect much of it (“Q” + “S”)
- They can get lots of content quickly, but quality won’t be as strong as usual (“V” + “S”)
- They can get a lot of good quality work, but it’ll take some time (“V” + “Q”)
Let’s assume that “quality” is table stakes, as you always want to produce compelling, effective materials. That leaves “speed” and “volume,” and whichever they choose will help determine next steps. For example, if they want speed then you’ll have to scale back on project components that aren’t as essential. If they want volume then they’ll need to be more generous with timelines for content development.
This discussion with internal partners likely won’t be easy and there could be pushback. They might not even choose to deviate from original plans (or maybe they can’t, for legitimate business reasons).
People typically want everything they ask for, but finding a reasonable compromise might be possible. If your partners can step back and appreciate the bigger picture, they’ll collaborate with you to devise a course of action that best meets their needs, while also maintaining the integrity of the materials without stressing out their valued team members.
Most Read IRIS Articles of the Week: April 17-21
Here’s a look at the Top 11 Most Viewed Articles of the Week on IRIS.xyz, April 17-21, 2017
Click the headline to read the full article. Enjoy!
Like so many others in the industry, I was wrong. For years, I was certain that the bull market was nearing its end. I thought the market was over-extended, and that, surely, the wild equities run was coming to an end. But everyone else was bullish, and perhaps rightfully so. And while I’ve watched equities continue on their spectacular rise, I do think now is the time (really!) to put a hedge in place. Here’s why. Here’s how. — Adam Patti
The realities for fixed income investors have changed. How is this being reflected in markets? Bond investing has become increasingly difficult over the past decade. Markets have been heavily distorted by ultra-low interest rates and quantitative easing, as well as by extreme risk aversion in response to the global economic crisis and the eurozone debt crisis. — Nick Gartside
Is being a financial advisor worth it? I am an optimistic person and I encourage other people to keep a positive mental attitude (shout-out to Napoleon Hill and W. Clement Stone). However, by taking a good, hard look at the negatives in life, we can successfully pivot towards the positive aspects that will help us achieve our goals. — James Pollard
How do you treat one of your most valued, existing clients? Here’s a list of some things that come to mind. — Andrew Sobel
According to many advisors I speak with, the only clients that leave are those who have died. And while attrition may not be a big problem in this industry, I have to assume that at least a few clients change advisors without doing so via the funeral home. — Julie Littlechild
I was talking with an advisor last week about how to get into conversations about what he does. He was relaying the story of going jogging with a friend who could be a good client but is, more importantly, connected to a large network of people who fit this advisors ideal client description. — Stephen Wershing
Big picture thinkers are not unicorns - rare and mystical. And they were not born with the innate ability to think big. They do, however, pay attention to the broader landscape and take the time to think, analyze and evaluate. — Jill Houtman and Danny Domenighini
Your reputation is who you are and how you show up, Monday to Monday®. Many of us take our image and reputation for granted. Give careful thought to the kind of reputation that you would be proud of Monday to Monday® and that would resonate with your purpose and priorities. — Stacey Hanke
The generational changing of the guard is a fact of life as old as time. Young replaces old in responsibility, importance, control and culture. Outside of the family, the workplace is perhaps where this is seen most regularly by most people. — Shirley Engelmeier
Next time you hear your prospects give you price objections, it’s not because of the price. The give price objections because they don’t know the full value proposition that they’d be paying for. And it’s not based on their need, or your features and functions. It’s based on the buying criteria they want to meet internally. — Sofia Carter
Last week we wrote about the economic rationale behind going independent vs. moving to another major firm as an employee. As a follow-up topic, we thought it prudent to analyze transition packages attached to big firm moves and peel back the layers of the onion to show the components of these deals. — Louis Diamond
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