7 Ways to Engage With People (for Anyone Who Doesn't Like to Engage)

7 Ways to Engage With People (for Anyone Who Doesn't Like to Engage)

My customer complained to my supervisor that I answered the phone, “Yea. What’s up?”

I was told that if I wanted to move up in my organization, I had to get out of my office more.

How could she not know what an Ethernet cord is?  When I finally said “the blue cord,” she got it! 

Lately, I have worked with several people with outstanding technical skills whose career growth has been limited by their inability to connect with others.  They were referred to me for coaching to provide them with the necessary skills to engage successfully with coworkers, bosses, customers, and clients.

People want to hire, work with, promote, and do business with individuals they know and like. If you were not born with the “gift of gab,” and many people weren't, you can learn the skills that enable you to connect with others.

Here are 7 suggestions that will help you to engage more easily with others in your workplace:
 

1. Do your homework
 

Knowing a little about topics that are important to your customers and colleagues will make it easier to make conversation. You don’t have to be an expert on every topic, but learn enough to allow you to participate.  And convey interest in the person you are talking to through your body language. Look at him or her, and maintain a pleasant facial expression.

2. Be approachable
 

Some people have told me that they don’t want to be approached because people will ask them work questions. My response is twofold: You don’t have to answer every question asked of you. You can use a polite line to defer your response, such as, “I’m on my way to a meeting; please call or text me to schedule some time.” But if the question has a simple answer, why not help the person immediately? Chances are, the questioner will find you later anyway. 

3. Remember “the blue cord”
 

You should use language that your colleagues or customers will understand. Using a technical word that someone doesn’t recognize can distance you from that person. Some people understand what to do if they are told to “Pull out the Ethernet cord” from amid a tangle of cables, for instance, but those who are less tech-savvy need simpler terms: “Pull out the blue cord.” 

4. Keep your phone off the table when meeting with someone
 

Yes, you read that correctly. Having your phone visible tells the other person, “I am so ready to drop you and connect with someone else.” And some people put two phones on the table! 

5. Don’t overload people with unnecessary information

Only give them as much data as they need. Some technical people believe that they have to impart all the facts, but their customers, colleagues, or bosses may have a lower threshold for details – and tune out once it is reached.

6. Learn to socialize
 

This is an important business skill. You get to meet people, and they get to meet you, which can benefit you in many ways. You may meet potential new customers, enhance your chances of promotion, or simply enjoy some new friends. Go up to people, greet them, shake hands, and make conversation. The more you do it, the easier it will get.  

7. Call people
 

Don’t communicate via email and text exclusively. Calling people on the phone when appropriate creates a more personal connection. Also remember to sound pleasant and enthusiastic. When you answer the phone, be friendly. Say hello, give your name (“Gavin Jones speaking”), and, when appropriate, ask, “How may I help you?”

Barbara Pachter
Personal Development
Twitter Email

Barbara Pachter is an internationally-renowned business etiquette and communications speaker, coach and author of 10 books, including The Essentials of Business Etiquette: How ... Click for full bio

Alternative Beta Strategies: Alpha/Beta Separation Comes to Hedge Funds

Alternative Beta Strategies: Alpha/Beta Separation Comes to Hedge Funds

Written by: Yazann Romahi, Chief Investment Officer of Quantitative Beta Strategies, J.P. Morgan Asset Management

A quiet revolution is taking place in the alternatives world. The idea of alpha/beta separation has finally made its way from traditional to alternative investing. This development brings with it a more transparent, liquid and cost-effective approach to accessing the “alternative beta” component of hedge fund return and a new means for benchmarking hedge fund managers.

The good news for investors is that the separation of hedge fund return into its components—rules-based alternative beta and active manager alpha—has the potential to shift investing as we know it. These advancements could democratize hedge funds and, at long last, make what are essentially hedge fund strategies available to all investors—even those who aren’t willing to hand over the hefty fees often associated with hedge fund investing.

A benchmark for alternatives


With respect to traditional equity investing, we have long accepted the idea that there is a market return, or beta—but this hasn’t always been the case. Investors used to assume that to make money in the stock markets, one needed to buy the right stocks and avoid the wrong ones. The idea of a market return independent of skilled stock selection seemed ridiculous to most market participants. Yet today, we would never invest in an active manager’s strategy without benchmarking it against its respective beta.

Interestingly, hedge fund managers have been held to a different standard. Investors have been much more willing to accept the notion that hedge fund strategy returns are pure alpha, and that their investment returns are based entirely on the skill of the fund manager. That notion explains why investors have been willing to accept a “two and twenty” fee structure just to access what has been perceived as one of the most sophisticated and powerful investment vehicles available.

In thinking about the concept of beta, consider its precise definition—the return achievable by taking on a systematic exposure to an economically compensated risk. In traditional long only equity investing, the traditional market beta has been further refined as a number of other risks have been identified that are commonly referred to as “strategic beta.” These include factors such as value, momentum, quality and size. But no one ever said that these risk factors must be long-only.

Over the past decade, as more hedge fund data became available, academics began to disaggregate hedge fund return into two components: compensation for a systematic exposure to a long/short type of risk (alternative beta), and an unexplained “manager alpha.” What they found is that a significant portion of hedge fund return can be attributed to alternative beta. That fact has turned the tables on how we look at hedge fund return. With the introduction of the alternative beta concept, hedge fund managers will have to state their results, not just in terms of total return, but also as excess return over an alternative beta benchmark.

Merger arbitrage—an alternative beta example


The merger arbitrage hedge fund style can be used to illustrate the alternative beta concept. In the case of merger arbitrage, the beta strategy would be the systematic process of going long every target company, while shorting its acquirer. There is an inherent return to this strategy because the target stock price typically does not immediately rise to the offer price upon the deal’s announcement. This creates an opportunity to purchase the stock at a discount prior to the deal’s completion. The premium that remains is compensation to the investor for bearing the risk that the deal may fail.

Active merger arbitrage managers can add value by choosing to invest in some deals while avoiding others. Therefore, their benchmark should be the “enter every deal” strategy, not cash. In fact, the beta strategy explains the majority of the return to the average merger arbitrage hedge fund. And it doesn’t stop there. Other hedge fund styles that can be explained using alternative beta include equity long/short, global macro, and event driven. Note that the beta strategy invests in the same securities, using the same long/short techniques as the hedge fund strategy. The difference is that the beta strategy is a rules-based version that can become the benchmark for the hedge fund strategy. After all, if a hedge fund strategy cannot beat its respective rules-based benchmark (net of fees), an investor may be wiser to stick to the beta strategy.

Implications for investors


What does all this mean for the end investor? Hedge funds have traditionally been the domain of sophisticated investors willing to pay high fees and sacrifice liquidity. Alpha/beta separation in the hedge fund world means that investors can finally choose whether to buy the active version of the hedge fund strategy or opt for the passive (beta) version. Hedge fund strategies can be effective portfolio diversifiers. Now, through alternative beta, virtually all investors can access what are essentially hedge fund strategies in a low cost, liquid, and fully transparent form. For investors who haven’t had prior access to hedge funds, this could be welcome news. Not only can investors look at an active hedge fund manager’s strategy and determine how it has done compared to the systematic beta equivalent, they can also invest in ETFs that encapsulate these systematic strategies.

When looking at one’s traditional balanced portfolio today, there are plenty of questions around whether the fixed income portion will achieve the same level of diversification it has provided in the past. After all, with yields still low, there is little income return. Additionally, the capital gains that came from interest rate declines are likely to reverse. With fixed income unlikely to adequately fulfill its traditional role in portfolios, there is a need to find an alternative source of diversification. This is where alternative strategies may help. For investors seeking to access diversifying strategies in liquid and low-cost vehicles, alternative beta strategies in ETF form are one option.

Looking for an alternative to enhance diversification in your portfolio?


For investors looking to further diversify their overall portfolio, JPMorgan Diversified Alternatives ETF (JPHF) seeks to increase diversification and reduce overall portfolio volatility through direct, diversified exposure to hedge fund strategies using a bottom-up, rules-based approach.

Learn more about JPHF and J.P. Morgan’s suite of ETFs here

DISCLOSURE

Call 1-844-4JPM-ETF or visit www.jpmorganetfs.com to obtain a prospectus. Carefully consider the investment objectives and risks as well as charges and expenses of the ETF before investing. The summary and full prospectuses contain this and other information about the ETF. Read them carefully before investing.
J.P. Morgan Asset Management
Empowering Better Decisions
Twitter Email

See how ETFs differ from other investment vehicles, learn how to evaluate them, and discover how ETFs can be used effectively to achieve a diversity of investment strategies. ... Click for full bio