7 Ways to Engage With People (for Anyone Who Doesn't Like to Engage)

7 Ways to Engage With People (for Anyone Who Doesn't Like to Engage)

My customer complained to my supervisor that I answered the phone, “Yea. What’s up?”

I was told that if I wanted to move up in my organization, I had to get out of my office more.

How could she not know what an Ethernet cord is?  When I finally said “the blue cord,” she got it! 

Lately, I have worked with several people with outstanding technical skills whose career growth has been limited by their inability to connect with others.  They were referred to me for coaching to provide them with the necessary skills to engage successfully with coworkers, bosses, customers, and clients.

People want to hire, work with, promote, and do business with individuals they know and like. If you were not born with the “gift of gab,” and many people weren't, you can learn the skills that enable you to connect with others.

Here are 7 suggestions that will help you to engage more easily with others in your workplace:
 

1. Do your homework
 

Knowing a little about topics that are important to your customers and colleagues will make it easier to make conversation. You don’t have to be an expert on every topic, but learn enough to allow you to participate.  And convey interest in the person you are talking to through your body language. Look at him or her, and maintain a pleasant facial expression.

2. Be approachable
 

Some people have told me that they don’t want to be approached because people will ask them work questions. My response is twofold: You don’t have to answer every question asked of you. You can use a polite line to defer your response, such as, “I’m on my way to a meeting; please call or text me to schedule some time.” But if the question has a simple answer, why not help the person immediately? Chances are, the questioner will find you later anyway. 

3. Remember “the blue cord”
 

You should use language that your colleagues or customers will understand. Using a technical word that someone doesn’t recognize can distance you from that person. Some people understand what to do if they are told to “Pull out the Ethernet cord” from amid a tangle of cables, for instance, but those who are less tech-savvy need simpler terms: “Pull out the blue cord.” 

4. Keep your phone off the table when meeting with someone
 

Yes, you read that correctly. Having your phone visible tells the other person, “I am so ready to drop you and connect with someone else.” And some people put two phones on the table! 

5. Don’t overload people with unnecessary information

Only give them as much data as they need. Some technical people believe that they have to impart all the facts, but their customers, colleagues, or bosses may have a lower threshold for details – and tune out once it is reached.

6. Learn to socialize
 

This is an important business skill. You get to meet people, and they get to meet you, which can benefit you in many ways. You may meet potential new customers, enhance your chances of promotion, or simply enjoy some new friends. Go up to people, greet them, shake hands, and make conversation. The more you do it, the easier it will get.  

7. Call people
 

Don’t communicate via email and text exclusively. Calling people on the phone when appropriate creates a more personal connection. Also remember to sound pleasant and enthusiastic. When you answer the phone, be friendly. Say hello, give your name (“Gavin Jones speaking”), and, when appropriate, ask, “How may I help you?”

Barbara Pachter
Personal Development
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Barbara Pachter is an internationally-renowned business etiquette and communications speaker, coach and author of 10 books, including The Essentials of Business Etiquette: How ... Click for full bio

Top Picks in Asset Allocation

Top Picks in Asset Allocation

Written b: John Bilton, Head of Global Multi-Asset Strategy, Multi-Asset Solutions

As global growth broadens out and the reflation theme gains traction, the outlook brightens for risky assets


Four times a year, our Multi-Asset Solutions team holds a two-day-long Strategy Summit where senior portfolio managers and strategists discuss the economic and market outlook. After a rigorous examination of a wide range of quantitative and qualitative measures and some spirited debate, the team establishes key themes and determines its current views on asset allocation. Those views will be reflected across multi-asset portfolios managed by the team.

From our most recent summit, held in early March, here are key themes and their macro and asset class implications:

Key themes and their implications
 

Asset allocation views


For the first time in seven years, we see growing evidence that we may get a more familiar end to this business cycle. After feeling our way through a brave new world of negative rates and “lower for longer,” we’re dusting off the late-cycle playbook and familiarizing ourselves once again with the old normal. That is not to say that we see an imminent lurch toward the tail end of the cycle and the inevitable events that follow. Crucially, with growth broadening out and policy tightening only glacially, we see a gradual transition to late cycle and a steady rise in yields that, recent price action suggests, should not scare the horses in the equity markets.

If it all sounds a bit too Goldilocks, it’s worth reflecting that, in the end, this is what policymakers are paid to deliver. While there are persistent event risks in Europe and the policies of the Trump administration remain rather fluid, the underlying pace of economic growth is reassuring and the trajectory of U.S. rate hikes is relatively accommodative by any reasonable measure. So even if stock markets, which have performed robustly so far this year, are perhaps due a pause, our conviction is firming that risk asset markets can continue to deliver throughout 2017.

Economic data so far this year have surprised to the upside in both their level and their breadth. Forward-looking indicators suggest that this period of trend-like global growth can persist through 2017, and risks are more skewed to the upside. The U.S. economy’s mid-cycle phase will likely morph toward late cycle during the year, but there are few signs yet of the late-cycle exuberance that tends to precede a recession. This is keeping the Federal Reserve (Fed) rather restrained, and with three rate hikes on the cards for this year and three more in 2018, it remains plausible that this cycle could set records for its length.

Investment implications


Our asset allocation reflects a growing confidence that economic momentum will broaden out further over the year. We increase conviction in our equity overweight (OW), and while equities may be due a period of consolidation, we see stock markets performing well over 2017. We remain OW U.S. and emerging market equity, and increase our OW to Japanese stocks, which have attractive earnings momentum; we also upgrade Asia Pacific ex-Japan equity to OW given the better data from China. European equity, while cheap, is exposed to risks around the French election, so for now we keep our neutral stance. UK stocks are our sole underweight (UW), as we expect support from the weak pound to be increasingly dominated by the economic challenges of Brexit. On balance, diversification broadly across regions is our favored way to reflect an equity OW in today’s more upbeat global environment.

With Fed hikes on the horizon, we are hardening our UW stance on duration, but, to be clear, we think that fears of a sharp rise in yields are wide of the mark. Instead, a grind higher in global yields, roughly in line with forwards, reasonably reflects the gradually shifting policy environment. In these circumstances, we expect credit to outperform duration, and although high valuations across credit markets are prompting a greater tone of caution, we maintain our OW to credit.

For the U.S. dollar, the offsetting forces of rising U.S. rates and better global growth probably leave the greenback range-bound. Event risks in Europe could see the dollar rise modestly in the short term, but repeating the sharp and broad-based rally of 2014-15 looks unlikely. A more stable dollar and trend-like global growth create a benign backdrop for emerging markets and commodities alike, leading us to close our EM debt UW and maintain a neutral on the commodity complex.

Our portfolio reflects a world of better growth that is progressing toward later cycle. The biggest threats to this would be a sharp rise in the dollar or a political crisis in Europe, while a further increase in corporate confidence or bigger-than-expected fiscal stimulus are upside risks. As we move toward a more “normal” late-cycle phase than we dared hope for a year back, fears over excessive policy tightening snuffing out the cycle will grow. But after several years of coaxing the economy back to health, the Fed, in its current form, will be nothing if not measured..

Learn how to effectively allocate your client’s portfolio here.

DISCLOSURE:

This document is a general communication being provided for informational purposes only.  It is educational in nature and not designed to be a recommendation for any specific investment product, strategy, plan feature or other purpose. Any examples used are generic, hypothetical and for illustration purposes only. Prior to making any investment or financial decisions, an investor should seek individualized advice from a personal financial, legal, tax and other professional advisors that take into account all of the particular facts and circumstances of an investor’s own situation. 

J.P. Morgan Asset Management is the marketing name for the asset  management business of JPMorgan Chase & Co and its affiliates worldwide. Copyright 2017 JPMorgan Chase & Co. All rights reserved.
J.P. Morgan Asset Management
Empowering Better Decisions
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See how ETFs differ from other investment vehicles, learn how to evaluate them, and discover how ETFs can be used effectively to achieve a diversity of investment strategies. ... Click for full bio