How to Win Favors and Influence Opportunity
Oh the power of “hello,” “please” and “thank you.” When they are used you often get better service, lower prices, maybe even a seat on a crowded plane.
When they are not employed, you’re put in the “rude” category and are faced with possible negative consequences.
My husband and I discovered just this when we traveled in France a few years ago. After an especially long day of driving we arrived at the hotel at which I was hoping to stay. I hadn’t made a reservation because I wanted to be spontaneous. Bone weary I walked up to the clerk and said, “Hi, do you have a room?” The clerk looked at me with disdain and said “no.” I immediately realized I had made a major faux pas. I had not greeted the man properly and I hadn’t spoken any French. I should have said, “Bonsoir monsieur. We have heard wonderful things about your hotel. Do you have a room available?” By saying the formal “good evening” in French and being complimentary I believe a room would have been available. Thankfully we were able to find a lovely hotel not far from our intended lodging. But we learned an important lesson.
We get so caught up in our little worlds that it’s easy to forget to acknowledge others and say “please” and “thank you.” But, it’s really annoying to service people when they are treated like a transaction rather than a person.
Did you read about the store owner who got so tired of rude customers that he is charging them more for a cup of coffee? He created a sign that lists the prices for a cup of joe. If you just say “One small coffee” it’s $5.00. But if you say “One small coffee, please” the price is $3.00. A “Hello, I’d like one small coffee please” and you’ll only pay $1.75. He wanted to make a point about the importance of acknowledging and being courteous to the staff.
A friend of mine has an internal customer service related job and she said employees will call her on the phone and often launch into their problem without a proper hello or any niceties – “My key card doesn’t work.” Sometimes they will say it angrily as if it’s her fault. All she asks is that they say, “Hi Jane, this is Joe Smith in the marketing department. I’m having problems with my key card and I’m wondering if you might be able to help me with it.” What a difference that would make.
Slow down my friends. Say “hello,” “please” and “thank you,” and give the person who’s helping you eye contact. In fact, I challenge you to look at the barista or sales clerk, or whoever is helping you, and notice what color his or her eyes are during your transaction. Make a point of acknowledging others and using those magic words your parents taught you. They really are magical.
Most Read IRIS Articles of the Week: April 17-21
Here’s a look at the Top 11 Most Viewed Articles of the Week on IRIS.xyz, April 17-21, 2017
Click the headline to read the full article. Enjoy!
Like so many others in the industry, I was wrong. For years, I was certain that the bull market was nearing its end. I thought the market was over-extended, and that, surely, the wild equities run was coming to an end. But everyone else was bullish, and perhaps rightfully so. And while I’ve watched equities continue on their spectacular rise, I do think now is the time (really!) to put a hedge in place. Here’s why. Here’s how. — Adam Patti
The realities for fixed income investors have changed. How is this being reflected in markets? Bond investing has become increasingly difficult over the past decade. Markets have been heavily distorted by ultra-low interest rates and quantitative easing, as well as by extreme risk aversion in response to the global economic crisis and the eurozone debt crisis. — Nick Gartside
Is being a financial advisor worth it? I am an optimistic person and I encourage other people to keep a positive mental attitude (shout-out to Napoleon Hill and W. Clement Stone). However, by taking a good, hard look at the negatives in life, we can successfully pivot towards the positive aspects that will help us achieve our goals. — James Pollard
How do you treat one of your most valued, existing clients? Here’s a list of some things that come to mind. — Andrew Sobel
According to many advisors I speak with, the only clients that leave are those who have died. And while attrition may not be a big problem in this industry, I have to assume that at least a few clients change advisors without doing so via the funeral home. — Julie Littlechild
I was talking with an advisor last week about how to get into conversations about what he does. He was relaying the story of going jogging with a friend who could be a good client but is, more importantly, connected to a large network of people who fit this advisors ideal client description. — Stephen Wershing
Big picture thinkers are not unicorns - rare and mystical. And they were not born with the innate ability to think big. They do, however, pay attention to the broader landscape and take the time to think, analyze and evaluate. — Jill Houtman and Danny Domenighini
Your reputation is who you are and how you show up, Monday to Monday®. Many of us take our image and reputation for granted. Give careful thought to the kind of reputation that you would be proud of Monday to Monday® and that would resonate with your purpose and priorities. — Stacey Hanke
The generational changing of the guard is a fact of life as old as time. Young replaces old in responsibility, importance, control and culture. Outside of the family, the workplace is perhaps where this is seen most regularly by most people. — Shirley Engelmeier
Next time you hear your prospects give you price objections, it’s not because of the price. The give price objections because they don’t know the full value proposition that they’d be paying for. And it’s not based on their need, or your features and functions. It’s based on the buying criteria they want to meet internally. — Sofia Carter
Last week we wrote about the economic rationale behind going independent vs. moving to another major firm as an employee. As a follow-up topic, we thought it prudent to analyze transition packages attached to big firm moves and peel back the layers of the onion to show the components of these deals. — Louis Diamond
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