How To Create A Solid Social Media Marketing Plan
Social media marketing plan is an integral part of every business unit. What most people do not understand is that there are several steps needed to attain or build a successful one.
Most companies may do one or two of these correctly. Few will go the extra mile and implement all of the four steps needed.
Whichever you decide to focus on will depend on the immediate needs of your company and how much you may need to meet your KPIs.
What are these strategies?
How To Create A Solid Social Media Marketing Plan
1. Social Listening
Social listening involves monitoring mentions about your company on the web. It can be both positive and negative. It is in your best interest to monitor all of these and keep track of it.
Note that there ae several ways to fail on social media. One mistake can bring down your reputation like;
- Not answering your social telephone on time and
- Responding to your audience.
This stage (known as the customer service or reputation management) in your social media marketing plan is pure;
- Foundational and filled with
As a company, focusing on social listening will enable you;
- Solve customer complaints
Many customers are now taking to social media to get solutions to their problems. Statistics proves that they get a quicker response from social media than through traditional emails. Setting up a unit to cater for this should be a top priority in your social media marketing plan.
- Reducing refunds and increase retention
Solving customer complaints and satisfying them will help to reduce returns and improve retention (a satisfied customer is most likely to remain and continue consuming your products than a disgruntled one)
- Manage the reputation of the company
Reputation management, in particular on the web, is on the rise. The size of your business does not play a role here. People will always talk, tweet or share information about you on the web. Comment on your post on Facebook or your blog. It is your responsibility to respond and not avoid them.
- Identify Product & Content Gap
If you carry out the above 2 points, you will realize product gaps from the mentions. What do I mean?
You own a restaurant and have lots of customers. They may like your place but need a few more improvement or a few more dishes added to your menu. If you are listening to your mentions, you will pick up these complaints or discussions.
To be able to retain these customers and satisfy them, introducing these products or meals ( the ones they talked about) will not only satisfy them but encourage them to recommend you to others)
We have discussed conducting social listening as part of your social media marketing plan. How do you do that? Use tools like;
2. Social Influencing
As part of your social media marketing plan, social influencing helps you establish yourself as an authority through targeted shared content. This indirectly affects your sales and your business metrics in several ways including;
- Engagement on your social channels
Social influencing is more about using the content your content team creates (or your social media manager) to spread around the information that will lead to authority and trust in your brand.
- Increasing traffic to your sites
Creating and sharing relevant content that interest your audience will result in the subsequent increase in traffic to your sites. This could be both from your social media platforms and through the web (if it is SEO optimized).
- Increase product awareness
It involves a proper use of content that enables your followers to understand more about your goods and services. It could be a new product that you want to introduce to the market or an existing one.
Performing product awareness campaigns may spark conversations across the web that will lead to increase awareness of your brand. It also helps people to understand what your company is about and enhances your branding.
- Contribute To Grow Your Retargeting List
Retargeting is a real game changer to business owners. Those who have embraced this technic can market targeted goods and services to those who visit specific pages on their website. This is the most targeted way of engaging with your audience and often leads to high conversion.
Your business is about cooking. You have written a few blog post about Vegan meals. It is possible to place pixels on these particular pages or post and later target (with an offer of Vegan meals) all those who read about Vegan meals on your site.
These are the most targeted Ads which marketers use, and they always have a high conversion rate…why? Because you are targeting people with offers that will most likely interest them…Vegan Meals.
Have you ever visited a site and later on get Ads from this site when you log into Facebook? Some tools to measure your Influencer rate are;
3. Social Networking
Are you growing your network online? Partnering with influencers and earning mentions on the media? This is all about finding and associating with authoritative individuals and brands to establish strategic partnerships. It is about mass media, and that includes;
- Radio shows
- Youtube Interviews
- Authoritative sites & Brands
I know you might be asking…why should I do this? ( My introverted mind will ask this too)
The reason why you should be doing this is that networking creates connections ( I learned the hard way) The more influential people you connect with, the more you increase your network and expose your business to more people.
There are several tools that can assist you to find and connect with influential people. Some of these include;
- Authoritative sites relevant to your niche
- LinkedIn ( assist you to find journalist for media mentions)
Media is anything that aggregates the attention of a definable market segment into a compelling
4. Social Selling
Sadly most business owners focus more on this and tend to neglect the other aspects that make up a compelling social media marketing plan.
So how do you sell on social media? Well, the answer is, you dont…atleast not directly!
When done right, social selling can assist you to generate leads and sales from social media.
The trick is taking people away from social media to your email list. Moreover, you can achieve this by;
- Leading with content
Everyone consumes content on social media. You want to communicate with them using relevant content to spark their curiosity. It could be on any of your social media channels like Facebook, Pinterest, Instagram, Twitter, LinkedIn, and Youtube.
Use powerful lead magnets to encourage more to get into your funnel and email list.
Also, consider placing retargeting pixels on your blog post to pixel or cookie those who are interested in specific posts on your website.
So why bother about social selling?
- It helps to generate leads for your business,
- Grow your email list,
- Bring more customers to your business and build your brand.
There are several tools you can use to achieve your social selling goals like;
Email marketing tools to grow your list,
Landing pages and Optin Forms
To conclude, having a social media marketing plan is one thing and generating leads and attaining your marketing goals is another issue.
However, you will bear with me that it helps you move your customers or audience from the;
- Awareness stage …People who do not know you and have just discovered your brand on social media,
- Evaluation stage… They know about you and are now considering buying or engaging your services and finally,
- The Conversion stage… They now know and trust your brand and are ready to join or buy from you.
Evaluating this process will give you more insights on what types of content to create for your social media platforms that will move your audience through this customer journey till they buy from you.
NBA Player Carl Landry Demonstrates the Value of Persistence in Life and Work
Written by: Jon Sabes
When you meet Carl Landry, stand-out college basketball player and nine-year NBA player, you imagine that becoming a professional basketball star was a straight forward run for the 6-foot-nine-inch power forward.
However, when you go deeper into Carl’s background, becoming a NBA professional was less than certain and little came easily to the 33-year-old from Milwaukee:
- He was cut from his high school team as a freshman and averaged less than ten points a game when he did play as a senior.
- He started his college career not at Purdue, but a junior college where it was not clear he would play.
- When he finally got to Purdue, he tore his ACL in his knee his first year and reinjured it the next year.
- While his family held a party for him the night of the NBA draft, he slept in the Philadelphia airport after missing a flight following a workout for the 76ers.
- In the NBA playoffs, Carl had a tooth knocked out, but came back in the same game to make a game-winning blocked shot as the Rockets beat the Utah Jazz 94-92.
Landry, who I interviewed on my podcast, Innovating Life with Jon Sabes (www.jonsabes.com), is a remarkable example of the value of “persistence.” In a time where technology creates the image that anything is possible at the touch of a button, persistence is an under-appreciated trait. When I spoke with Carl, I clearly saw someone for whom success has only come through a force of will that made him a NBA player, but it also made him a better player every year he played. That’s the kind of personality that has produced greatness in business as well as sports.
Carl was, in fact, drafted that night he spent in the airport. The Seattle Supersonics chose him as the 31st overall pick and then traded him to the Houston Rockets where he rode the bench for much of the first half of the season. When All-Star teammate Yao Ming was injured, he stepped in and played a key role in the Rockets astonishing 22-game winning streak (the third longest streak in NBA history). And, that season, after sitting on the bench for 33 of the first 36 games, he was named to the All-Rookie second team.
Carl was the first in his family to go to college. “I told myself that this was my ticket out, so I did everything I possibly could to be the best person in school and also on the court,” he said.
His family life in Milwaukee showed him what he didn’t want to do. “Just being honest with you, seeing some my cousins, peers, they went to work for jobs paying six, seven dollars an hour or they didn’t go to work at all and then living off welfare. I didn’t want that.”
When he was first injured, he had to contemplate the end of a career before it even got started. “When you have an ACL tear, it’s over…no more basketball,” he told me. “I said, God, give me health again and I’ll do everything I can to leave it all out on the line and be a successful individual.”
On my podcast, Carl pointed out another interesting lesson he learned in the NBA: Not doing things just to fit in.
“Fitting in was easy,” he said. “Doing everything that everybody else does was easy. If I stood out in some type of way, I’m going to have different results. I’m going to have stand-out results.”
That’s called the “Law of Contrast” and it produces that exact effect of changing the outcomes that everyone else is experiencing. Carl is smart, he recognized that differences make a difference, and doing whatever it takes is what is required to make real, meaningful differences.
Every off-season for the last 11 years, he has run a camp for kids in Milwaukee where he tells youth his story of hard work and persistence. “I always tell the kids to apply themselves and always be persistent,” he said. “If you dream, apply yourself and be persistent. With hard work, man, the sky’s the limit.”
When Carl says the sky’s the limit he means it. He is smart to recognize that it’s important to dream big, because if we don’t – we may be selling ourselves short. “You have to dream bigger than your mind could ever imagine,” he said. “I wanted a nice house. I wanted a nice car. I said, and I got all of that. So, what do I do, do I stop now? Maybe I didn’t dream big enough.” That’s a big statement coming from a kid who grew up to be the first in his family to graduate college and go on to be not only a top NBA basketball start, but a good businessman, father and someone who gives back to the community.
I’m convinced that in whatever he takes on as a basketball player or in his post-hoops career, Carl Landry is not going to stop getting better at whatever he does, and in the process of doing so, make the world a better place.
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