A Concerning Story of Workplace Trust (and How It Can Spiral out of Control)
Trust only goes so far where it pertains to employee and employer. It’s not a whole-hearted trust, but more like an “I trust you for now” sentiment.
I personally have experienced the strangest culmination of trust issues in the workplace. My issues with one of my employers began at the intersection of trust, insecurity and ambition.
I was the ambitious employee who saw the possibilities for my career in taking advantage of every educational opportunity this employer had to offer. It seemed reasonable at the time to take advantage and progress myself.
My relationship with my immediate supervisor started off with trust. She seemed supportive of my growth and in turn I believed she understood my motivation to be an asset to the organization.
To start my educational buffet, I requested clearance to take part in the company’s free offering of HR certification courses through Cornell. I was approved for one certificate to begin with. I enjoyed it so much that I continued to ask for clearance as I decided to pursue four other certifications. Additionally, I applied for the internal management program and was accepted.
Here is where my trouble began…
If you read clearly, it seems harmless enough that I was taking advantage of what was available. After all, we create programs like these in HR so that the employees can benefit from them.
At this time, I had been warned many times over not to trust my immediate supervisor despite her seemingly supportive demeanor. I kept what I knew in my back pocket, but continued to interact with her in our collegial, but jovial manner.
It was like one of those bright sunny days where the skies quickly turn black anticipating a bad storm. My supervisor just turned on me one day. A hiring manager claimed I didn’t send them candidates for a position and so she called me in to discuss. I expected to find the usually supportive supervisor and instead I found someone who didn’t care to find out the facts. She had an agenda to berate me - but why?
She thought I wanted her job.
My supervisor was the Director of Talent Acquisition, but the role she loved the most was Director of Gossip. She had a penchant for talking about her employees with their co-workers. In her head, she was sharing her thoughts with what seemed like close friends. She even went so far to ask for their confidentiality. Trust was being compromised at every corner of this workplace and no one was all the wiser.
Eventually, the gossip got back to me and it was about me. I was warned that she berated me that day and it wasn’t even a real issue. I was also cautioned that she felt intimidated by me and my ambition. My very benign intention of pursuing what this employer had to offer was seen as an undercover plot to dethrone her and take her job.
Seven years later it remains somewhat laughable, but this is the epitome of where trust, insecurity, a deviant mind and lack of communication gets a person in trouble. I can write a book about the endless bullying I endured from this woman from that fateful day forward.
For the purpose of this post let’s explore where she went wrong:
- It is never alright to gossip about your employees with their co-workers. In fact, gossip in the workplace is seldom contained. There is no trust where there are juicy office tidbits floating around. It always gets out and it is nothing pretty when it does. Avoid it at all costs.
- When we create training and development programs in HR, it is usually because we understand that a knowledgeable employee is not only an asset to themselves, but for the company as well. Why anyone would take offense to an employee wanting to better themselves is beyond me.
- Let’s talk about assumptions. We all know the saying. My supervisor made a lot of assumptions about me without any real proof. She assumed that because I pursued all of those certifications and passed – that I had a plan to take her job. The reality was I didn’t want her job at all. It was a thankless, high-volume output position with very few controls in place for anyone to be successful in it.
- Which brings me to my last insight; she was insecure in her abilities. If she had the decency to have a straightforward conversation with me about my goals – instead of gossiping - she would have found out that my only goal at that time was to work at one of the site hospitals closer to my home. I needed to be closer to my then infant daughter. Communication saves relationships and reputations.
Trust is important in any relationship. Workplace relationships are no different. Never assume you know what an employee’s intentions are. Actions are half the story, but motivations are internal and not readily visible. Communicate often, address issues and concerns with the pertinent parties and don’t discourage the ambitious of the bunch from bettering themselves because of your insecurities. Doing otherwise results in the demise of your own career as a leader. You’ve been warned.
Rosie the Robot, Amazon, and the Future of RAAI
Written by: Travis Briggs, CEO at ROBO Global US
It’s tough to find a kid out there who hasn’t dreamed about robots. Long before artificial intelligence existed in the real world, the idea of a non-human entity that could act and think like a human has been rooted in our imaginations. According to Greek legends, Cadmus turned dragon teeth into soldiers, Hephaestus fabricated tables that could “walk” on their own three legs, and Talos, perhaps the original “Tin Man,” defended Crete. Of course, in our own times, modern storytellers have added hundreds of new examples to the mix. Many of us grew up watching Rosie the Robot on The Jetsons. As we got older, the stories got more sophisticated. “Hal” in 2001: A Space Odyssey was soon followed by R2-D2 and C-3PO in the original Star Wars trilogy. RoboCop, Interstellar, and Ex Machina are just a few of the recent additions to the list.
Maybe it’s because these stories are such a part of our culture that few people realize just how far robotics has advanced today—and that artificial intelligence is anything but a futuristic fantasy. Ask anyone outside the industry how modern-day robots and artificial intelligence (AI) are used in the real world, and the answers are usually pretty generic. Surgical robots. Self-driving cars. Amazon’s Alexa. What remains a mystery to most is the immense and fast-growing role the combination of robotics automation and artificial intelligence, or RAAI (pronounced “ray”), plays in nearly every aspect of our everyday lives.
Today, shopping online is something most of us take for granted, and yet eCommerce is still in its relative infancy. Despite double-digit growth in the past four years, only 8% of total retail spending is currently done online. That number is growing every day. Business headlines in July announced that Amazon was on a hiring spree to add another 50K fulfillment employees to its already massive workforce. While that certainly reflects the shift from brick-and-mortar to web-based retail, it doesn’t even begin to tell the story of what this growth means for the technology and application firms that deliver the RAAI tools required to support the momentum of eCommerce. In 2017, only 5% of the warehouses that fuel eCommerce are even partially automated. This means that to keep up with demand, the application of RAAI will have to accelerate—and fast. In fact, RAAI is a key driver of success for top e-retailers like Amazon, Apple, and Wal-Mart as they strive to meet the explosion in online sales.
From an investor’s perspective, this fast-growing demand for robotics, automation and artificial intelligence is a promising opportunity—especially in logistics automation that includes the tools and technologies that drive efficiencies across complex retail supply chains. Considering the fact that four of the top ten supply chain automation players were acquired in the past three years, it’s clear that the industry is transforming rapidly. Amazon’s introduction of Prime delivery (which itself requires incredibly sophisticated logistics operations) was only made possible by its 2012 acquisition of Kiva Systems, the pioneer of autonomous mobile robots for warehouses and supply chains. Amazon recently upped the ante yet again with its recent acquisition of Whole Foods Market, which not only adds 450 warehouses to its immense logistics network, but is also expected to be a game-changer for the online grocery retail industry.
Clearly Amazon isn’t the only major driver of innovation in logistics automation. It’s just the largest, at least for the moment. It’s no wonder that many RAAI companies have outperformed the S&P500 in the past three years. And while some investors have worried that the RAAI movement is at risk of creating its own tech bubble, the growth of eCommerce is showing no signs of reaching a peak. In fact, if the online retail industry comes even close to achieving the growth predicted—of doubling to an amazing $4 trillion by 2020—it’s likely that logistics automation is still in the early stages of adoption. For best-of-breed players in every area of logistics automation, from equipment, software, and services to supply chain automation technology providers, the potential for growth is tremendous.
How can investors take advantage of the growth in robotics, automation, and artificial intelligence?
One simple way to track the performance of these markets is through the ROBO Global Robotics & Automation Index. The logistics subsector currently accounts for around 9% of the index and is the best performing subsector since its inception. The index includes leading players in every area of RAAI, including material handling systems, automated storage and retrieval systems, enterprise asset intelligence, and supply chain management software across a wide range of geographies and market capitalizations. Our index is research based and we apply quality filters to identify the best high growth companies that enable this infrastructure and technology that is driving the revolution in the retail and distribution world.
When I was a kid, I may have dreamed of having a Rosie the Robot of my own to help do my chores, but I certainly had no idea how her 21st century successors would revolutionize how we shop, where we shop, and even how we receive what we buy - often via delivery to our doorstep on the very same day. Of course, the use of RAAI is by no means limited to eCommerce. It’s driving transformative change in nearly every industry. But when it comes to enabling the logistics automation required to support a level of growth rarely seen in any industry, RAAI has a lot of legs to stand on—even if those “legs” are anything but human.
To learn more, download A Look Into Logistics Automation, our July 2017 whitepaper on the evolution and opportunity of logistics automation.
The ROBO Global® Robotics and Automation Index and the ROBO Global® Robotics and Automation UCITS Index (the “Indices”) are the property of ROBO who have contracted with Solactive AG to calculate and maintain the Indices. Past performance of an index is not a guarantee of future results. It is not intended that anything stated above should be construed as an offer or invitation to buy or sell any investment in any Investment Fund or other investment vehicle referred to in this website, or for potential investors to engage in any investment activity.
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