A sought-after speaker and best-selling author, Rob Jolles teaches, entertains, and inspires audiences worldwide. Rob draws on more than thirty years of experience to teach people how to change minds. His programs on influence and persuasion are in global demand, reaching organizations in North America, Europe, Africa, and the Far East. And in showing clients not just “how to” but also “why to,” he stirs individuals and companies to create real, lasting change. Learn more here.
I know we’re beginning the holiday season, but I need to get something off my chest. So, in the best curmudgeon voice I can muster, let...
I am a lifetime Washingtonian, and that means I have endured a certain level of pain when it comes to rooting for our local sports franchises....
Before a presentation, I typically like to pace around quietly and keep to myself. While I was outside getting into my speaker zone, (yes, we do...
Finish this sentence: “Once a customer agrees to a deal, and they have signed their name on the line that is dotted, you ___________________!” When I...
Ah, great customer service! It is the ultimate secret weapon that any business can provide. It’s really not that complicated; if you can provide great customer...
The other day, I spoke with a friend who had good news. In a battered industry, and for this person, a battered profession, he had good news. ...
NEGOTIATION: a formal discussion between people who are trying to reach an agreement Reaching an agreement sounds easy enough, right? Whenever you hear anyone lecture on negotiation...
I’m sure you’ve heard this saying: “If you want to learn something, teach it.” Well, I’d like to add something to that saying: “If you want...
After over 30 years of teaching professional sales training, I’d like to answer the most often asked question. This question can be asked in various ways,...
The art of selling can be compared to many things, but I’ll bet you’ve never heard it compared to a professional boxing match! Personally, I think...