Ah, great customer service! It is the ultimate secret weapon that any business can provide. It’s really not that complicated; if you can provide great customer...
The other day, I spoke with a friend who had good news. In a battered industry, and for this person, a battered profession, he had good news. ...
NEGOTIATION: a formal discussion between people who are trying to reach an agreement Reaching an agreement sounds easy enough, right? Whenever you hear anyone lecture on negotiation...
I’m sure you’ve heard this saying: “If you want to learn something, teach it.” Well, I’d like to add something to that saying: “If you want...
After over 30 years of teaching professional sales training, I’d like to answer the most often asked question. This question can be asked in various ways,...
The art of selling can be compared to many things, but I’ll bet you’ve never heard it compared to a professional boxing match! Personally, I think...
It’s rather amazing how our reaction to little, somewhat harmless events can provide insight into how we react to bigger events. Here’s a quick test for...
Do you know one of the kindest things that people in an audience can do for a presenter? Simply ask questions. It shows interest in the...
Question: Who do you think were the comedians in the greatest comedic team ever to step on a stage? To me, there is one, simple answer: ...
There are many who don’t have the stomach for selling, and I can appreciate that. After all, there’s the uncertainty of income, the occasional nasty customer...
