Written by: Paul Hodgkins (FAPM), United Kingdom, Executive Director, Paul Hodgkins Project Consultancy Limited
It’s all about chicken and eggs
What came first; the chicken or the egg? Was it Adam and Eve that gave birth to all of mankind, or was it a case, as Charles Darwin would have us believe, of natural evolution?
These philosophical questions are designed to challenge us and to make us explore; they require us to examine, to discuss and to ponder and then, and only when we have done all of that, they allow us to draw our own conclusions…..and so my philosophical question is this; what came first, the project or the portfolio? And can personal agility help to find the answer!?
Raji Sivaraman and Michal Raczka are the founders of AgilityDiscoveries and so, I thought I would seek ‘the answer’ by applying their Personal Agility Lighthouse™(PALH™) Model to the question.
Whilst undoubtedly awareness, understanding and application of portfolio management has grown immeasurably over the years as its maturity has increased, are we really saying that portfolio management never existed before we began to understand it? Portfolio management has always been around; it’s just that not all of us and not all organisations, have always ‘been around portfolio management’. Hence many a wrong project, in many a good business, has been undertaken the right way many times, but often for too many of the wrong reasons!
Organisations which undertake portfolio management well and demonstrate high maturity, (not only in their approach to portfolio management, but also in understanding and developing their organisational and individual project and programme management capabilities); recognise portfolio management can bridge, at a strategic level, the void between their strategic intentions and their ability to deliver against them. Here, they are using one of the seven elements of the PALH™ Model; they are demonstrating cerebal agility! They are accurately thinking long, hard and deep! In short, they understand that their strategies can only be delivered through those projects, programmes and change transformations required to do so.
They also recognise that as their own and their customers business world and environments change, then so must they. They become aware that it’s all about the right strategic projects, being undertaken at the right moment in time and for the right reasons whilst also accepting that those self same right projects, still have the capacity (through no fault of their own necessarily), to deliver the wrong results.
When they become conscious that the ‘wrong results’ are potentially going to be delivered, they are ruthless about cutting those projects free, whilst at the same time are kind in ‘growing’ new projects on to the portfolio…..it could be argued they are demonstrating political agility; being ruthless as to what is no longer expedient and being gentle with what now is……how many times have you seen a politician change their opinion when the ‘winds blow with or against them’?
In my experience, there are also five simple and yet powerful effects, that organisations who ‘get’ portfolio management do well and when ‘overlaid’ to the PALH™ Model, these are those five things:-
1. They agree what portfolio management is and what portfolio management isn’t
We can all point to our bodies of knowledge and give the definitions they state for portfolio management and that is fine and can indeed be very helpful. However; unless there is a common, consistent and agreed (at senior management or executive level), definition for portfolio management which is placed in the context of the business, the meaning of what it is, and what it isn’t will be lost.
Why?…..because that meaning had never been found.
And so here they are demonstrating a degree of education agility, making sure that everybody understands, has the required intelligence and knowledge to then be able to recite and remember what portfolio management means for their busieness so that those who are educated can then do the educating.
2. They agree what portfolio management is actually aiming to achieve
This might seem to be a simple thing to say; of course we know what we are aiming to achieve as a result of portfolio management….don’t we? In practice, I have found it to be a difficult thing to reach a common consensus on; is it really only about filling the strategy to delivery gap, or is it indeed about optimising organisational and people resources to those projects, programmes and changes that will deliver benefits for the business, its customers and its stakeholders….or is it aiming to achieve something else entirely?
Ensuring there is a common understanding, from board room to tea room of what portfolio management is actually aiming to achieve is crucial and remember of course, what portfolio management is aiming to achieve ‘today’ for the business may be different for the achievement required of ‘tomorrow’. The organisation therefore must regularly review what its portfolio is intending to achieve, what the portfolio has actually achieved, and then anticipate what needs to be achieved in pursuit of its strategic intentions making adjustments accordingly.
Here the organisation is demonstrating a focus on outcomes agility, a recognition that unless you know what outcomes you seek, there is little point in seeking the outcomes! They also recognise just as the winds can change direction, so can the outcomes they seek. Having an outcomes agility through the portfolio of projects means sometimes the winds will be at your back, and at other times, are trying to knock you off your feet; but either way, accountability for staying on your feet, or being knocked to the ground, is always clear and undisputable.
3. They agree which projects, programmes and change transformations form the portfolio
Of course, there can be portfolio management at all levels of an organisation, not only at a strategic level. Here though, I am referring only to that ‘strategic layer’ of the oh so typical strategy triangle…..you know the one I mean…..don’t you? If you were to place your hand on your heart, are you absolutely certain you, your senior management or your executive board know which projects (and I am now going to use this term as a ‘catch all’ for all programmes and change initiatives as well), are in reality those which are ‘strategically critical’ (however your organisation may choose to define the term critical)?
And even if you – and they – did, can you truly be certain you know how each is performing, or whether the winds they are creating are genuinely propelling the organisation forward or are actually moving it backwards or sideways, or worse still, are about to blow you over? Are those projects listed somewhere and is there oversight of for example, their intended benefits, their resource allocations, their current and planned expenditure? Is the risk of a project in the portfolio understood in terms of the risk it poses to the portfolio? Or how about project timeframes and milestone performance, key dependencies on or to the portfolio and whether the original project business case for a critical project still holds water.
I once worked on an assignment where the Chief Executive of the company told me ‘all one hundred and forty nine ongoing projects in my business are business critical’ and yet the same CEO also wondered why his overworked project managers were low in morale, why organisational resources were stretched to beyond breaking point and projects were not being completed on time or were enabling intended benefits.
He was losing sleep at night because there had been a breakdown in trust between his business and the business of his customers. Huge strains had manifested on internal and external relationships and he even told me some of his closest friends were now some of his worst enemies. I reminded him of George Orwell’s novel ‘Animal Farm’ where the pigs, who had formed the government, had proclaimed to the other animals; “All animals are equal, but some are more equal than others.”
When thinking about the projects that form your portfolio, so this principle should be applied; which of your projects are more equal than others? Which deserve more attention, time and focus? Once that has been agreed, focus on those ‘more equal’ projects first, and the less equal projects second….but only when there are no ‘more equal’ projects left to focus on. We always have time to do the things we do first and those first things I reminded him, could not be all one hundred and forty-nine projects.
Organisations which firstly agree and then recognise the need to adapt their portfolio, are demonstrating change agility. They choose wisely, they innovate when those moments of portfolio resource ‘stretch’ come and they will always consider all of the portfolio options at their disposal when deciding what needs to be changed. In today’s world where what happened an hour ago is already overtaken by what happened a minute ago, adapatability to the speed of change is the new constant by which business will either live or die. This is true for a businesses portfolio too.
Don’t change and fall behind, don’t change well and fall behind further and just like with agile, you really don’t want to fall behind in a series of sprints.
4. They agree portfolio management governance and decision making
Once it has been agreed which projects form the portfolio and indeed, what it is that the portfolio is aiming to achieve, it is absolutely vital to know how the management of portfolio management will in itself, be managed….in other words; how will governance be applied, enacted and enforced? Who is empowered to make decisions and on what basis can portfolio decisions be made? What are the points of escalation if an impass is reached? Who ultimately decides….and does that person know, have they agreed and do they in fact want to?
Which projects on the portfolio will remain, be replaced, be accellerated or slowed down? Which projects will receive those scarce, but ever so valuable resources over another? Which project managers will be assigned to those projects or changed between them and just exactly how will the business decide the priority of those projects which themselves have been classified as priorities.
Often the above is achieved by lots of process, documentation and procedures…..and they are important. However, some of the most agile organisations use emotional agility; they improvise, they know how they feel about the decisions they need to make as to the portfolio’s governance and they consistently apply appropriate and professional behaviours when doing so
5. They regularly review portfolio performance
I’ve touched on this earlier, but you would be surprised (or maybe you wouldn’t) by just how many organisations once they have determined the above four ‘secrets’, congratulate themselves on a job well done. They have huge celebrations with pats on the back all round and then forget that portfolio management is not – and never can be – a static thing.
The performance of the portfolio must be dynamically and regularly reviewed and decisions as to portfolio ‘make up’ taken; it’s one thing knowing how governance and decision making will work, but quite another in essence making governance and decision making work. The most mature organisations meet informally and formally, but always promptly and regularly to reflect on the portfolio, to review its performance and to revisit its current and future make up.
I’ve recognised a few key characteristics these meetings will display listed them below. They:
- are ruthless in cutting once viable projects free and kind in nurturing new projects on to the portfolio
- explain their actions looking only forward and are unapologetic to those projects now left behind
- have no time for ‘vanity projects’ that absorb organisational resources as though they were a sponge to water
- make time to review, to reflect and to revisit the portfolio
- give stature, status and gravitas to the portfolio itself and to the people who are charged with its oversight
- prioritise attendance of their portfolio management meetings and are constantly in discussion
Even if it’s the case when they meet, there is nothing new to say, they will say it anyway. Why? Because it is their actions that speak loudest, not their words. In effect, what they are doing is demonstrating learning agility, they have curiosity and they discover fast what’s working and what’s not!
But when demonstrating personal agility and perhaps most importantly of all, when it comes to whether the chicken or the egg came first; they know that the philosophical question is not what came first, but what comes next.
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