Working with teams for many years, I have learned that no two are alike and each one has its own personality and style. It doesn’t matter what the team chooses for its culture or style as long as it’s high performing and resilient. Where the challenges come in is when a team isn’t propelling forward or is stuck in second gear.
Some helpful questions that may realign a derailed team are:
Are we dealing with a process issue?
Do we have the right and diverse talent we need?
Do members have a clear understanding of their responsibilities?
Are we incorporating our vision and mission?
How are we encouraging idea sharing?
Questions are always a great way to begin a team discussion as long as the team leader is a skilled facilitator. People always know when their input is considered valuable versus when their suggestions are belittled or deemed lack luster.
Here are five strategies to “up” your facilitation skills and pull a team together:
1. Have a Game Plan
Before any change or forward motion can take place, it is key to choose a direction. It doesn’t mean there is no room for additional tributaries to flow into the team river, it just means setting the course.
- Include the team’s or organizational vision in the plan
- Clearly explain why this choice was made, including the benefits and disadvantages
- Spell out each team member’s responsibilities to themselves and each other
- State this is the beginning of the plan’s formation and the importance of the team refining their path
2. Commit to Trying Something New
This strategy can be the most difficult to embrace if we don’t believe there may be a better way to achieve the team’s goals. Try saying this to yourself before meeting with the team:
“I am keeping an open mind to new possibilities and will not put-down different perspectives that didn’t work in the past.”
“We really need to approach this challenge in a new way.”
“This team is capable of innovation and creative problem solving.”
3. Leave No Idea Behind
According to Patrick Lencioni in his powerful book, “The Five Dysfunctions Of A Team”, commitment cannot come unless every suggestion is considered and mulled over. What this also implies is that a team leader needs to carefully facilitate the brainstorming piece.
- Give each team member the opportunity to offer input by creating an environment of active listening without interruption
- Validate each idea offered with a reason for its merit
- Encourage team members to add to suggestions being shared with additional perspective
- Maintain a supportive and kind atmosphere of acceptance, rather than judgment
4. Include the Team in the Implementation
Facilitating a team’s new direction means never doing it alone in promoting the change. Each person should find their role and voice in launching the team forward. Decide together on individual expectations and put up the action plan on a whiteboard or Google drive for everyone to refer back to.
5. Follow Through with Gusto
A good facilitator knows that keeping track of the team’s progress is essential to any new choice or course. Set up feedback chains with specific timeframes and goals. Ask the team what is a reasonable date to achieve each of their contributions. Send out periodic check-in emails, offering to help with any bumps they may hit. Share with the team your challenges along the way too.
What strategies have worked for you to pull a team together?
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