Greetings from Chicago! I’m here this week presenting at the American Association of Inside Sales Professionals (AA-ISP) Leadership Summit. If you’re attending the Summit, then make sure and say hello to me.
And if you’re in the city, then stop by and join the breakout session I’m giving tentitled: The Sales Manager: Seven Crucial Skills Every Inside Sales Leaders Needs Now.”
If you’re in sales leadership or in a direct sales management role, you’ll learn a ton of useful strategies and tools to help your team produce more and be more confident. I look forward to seeing you all tomorrow.
One of the “Seven Crucial Skills” I’ll be speaking on has to do with metrics. And the one metric I’ll be speaking about is the one that is the most important one for driving sales and making revenues. I wonder if you can guess what it is?
If you’re in management, then there are lots of metrics to choose from. Companies measure all kinds of things these days—number of phone calls, connect rates, presentations set, leads in the funnel, etc. With technology the way it is, there is no shortage of ways to break processes down and measure them.
But are you measuring the most important one? As you’ll learn today (and I’ll go into more detail tomorrow in my presentation), if you’re not measuring exactly how your reps are performing on the phones during their calls with prospects and clients, then you’re missing out on the most important metric of all.
When I say measuring how your reps are performing, I mean, of course, grading each part of both their prospecting call and/or their presentation calls. You do this by listening to their recordings and literally grading adherence to your best practice, scripted approach. For example, on the prospecting or cold call, did your rep:
- Handle the gatekeeper professionally and get put through to the decision maker?
- Make a connection with the decision maker and build instant rapport?
- Deal with any resistance blow off statements with a best practice approach?
- Give a quick value statement and give the prospect a chance to interact?
- Engage the prospect so they didn’t feel pitched at?
- Qualify the prospect thoroughly, discovering things like buying motive, decision process, timeline, etc.?
- Set a specific follow up call and a follow up action?
- Fill out a qualifying checklist?
As you can see, many of the regular metrics (listed previously) don’t drill down to this level of detail, but it is preciously this level of detail that determines how successful a rep will be in making a sale.
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