I was raised by a salesman, and you could say that selling is in my blood. Between boy scouts, sports teams, and school clubs, I have sold a bunch of different things. I have sold light bulbs, first aid kits for cars, doughnuts, fertilizer, toothbrushes, and I sold them all door-to-door. When I graduated from the University of Maryland, the first thing I wanted to do was sell, and within two weeks, I got my wish.
I was hired by the New York Life Insurance Company and I never doubted that life insurance was a necessary product. Unfortunately, I had difficulty convincing others. After all, it’s kind of rare to wake up, yawn, stretch, and proclaim this: “I kind of feel like buying life insurance today!”
As a matter of fact, as a life insurance salesman, my phone rang exactly twice in my three years of selling insurance. The first time it rang, I was thrilled; I had a client actually looking for life insurance! The second time it rang, I responded by asking this: “What did the doctor tell you today?”
It doesn’t take a great deal of skill to help another person who is already looking to make a change. It does takes a great deal of skill, however, to help someone find the desire, and the courage, to change before a loss or failure occurs.
In a sense, you have two basic choices. You can tell someone what it is that he or she must do to avoid a catastrophe, or you can wait for that catastrophe to actually occur. Neither are viable choices if you actually care about the person you seek to help. The fact that people will avoid addressing problems until they become large problems, is not a reflection of stubbornness, or even procrastination. It is human nature. If you truly want to help someone, there is another way.
True selling doesn’t focus on what is; it focuses on what if?
The words you are looking for to begin your questions are this: “What if…?”
It’s been many years since I worked for New York Life, but I credit that company, and that industry, for teaching me this invaluable lesson: the art of helping someone else make difficult, yet proactive, choices. The irony is that often, you will be pursuing a conversation about a problem that doesn’t even exist yet. Starting down that path with a simple phrase like, “What if…” could truly save someone from his or her own lack of foresight. That’s a conversation worth investing in.