Errors, miscommunication and inability to fulfill a wish all hold potential for making another deeply disappointed and possibly angry. But anger serves no one well. The better approach is to find solutions to the problems so that everyone enjoys the brighter outlook.
Communication
We all make errors so there is no sense in pointing fingers. The better approach is to encourage finding a fix together in order to move forward together. Otherwise, not working with this mindset will experience lost business.
The last two days alone, errors included misreading of a calendar, the wrong time zone, and misinterpretation of a statement. These were all easy fixes and no one really cared about whose error it initially was but focused instead on the outcome of connecting.
Can’t versus Can
A friend asked me to work on a very time consuming project for which I do not have the time. But instead of simply turning her down, I suggested a number of alternatives of what I could do on her behalf. She was appreciative of the ideas provided.
Likewise, should you be in a corporate setting or meeting with a large client, there will be times where you will be asked to do something out of the ordinary. You need to be candid and say you aren’t able to do xyz, but quickly include what you are able to do.
The substitution approach is a sales strategy that works very well. People appreciate your extra effort in finding a solution to help out. Always include in this type of conversation, “But here is what I can do…”and then list it out.
Follow-Up
No matter the type of connection you made or help you provided, always check in to be certain everything is as good as can be expected. Take the opportunity to exchange updates and news of your newer projects in motion. Out of this type of conversation you may be provided with new referrals as well as ideas to incorporate. This goes to strengthening the bond between you.
Teamwork
Should the earlier conversations be among team members, it becomes important to reward the tight teamwork in finding the solution together. Acknowledge the people involved and reward the entire team with a special day. Doing so establishes a loyal team.
Customer Service
Getting the team behind you and individuals with you promotes great customer service and increased interest in working with you. This all works on your behalf toward developing a sound personal brand as well as producing the Smooth Sale!