Over time, several words have been used to describe the organisational focus on customers. They include: Customer Experience Customer Focus Customer Centricity Customer Service Customer Success...
There have been enough inquiries, reams of paper, and stacks of books written, yet we still see shocking headlines outing bad (often criminal) behavior in the...
Have you ever had a discussion about music? Most of us have, at one point, talked about an album or song or band and how the...
Learn the top strategies, ideas, ways and examples on how to increase sales qualified leads with the top open ended sales probing discovery questions for qualifying...
I’ll be on vacation this week. No access to email, phone, text. This blog is the last thing I’m doing before I leave, and then …...
Early in the life of a client advisory board, we ask clients to describe the experience of the initial planning process. I have had several boards...
The purpose of having life insurance in your financial plan is not only to protect your most valuable asset, which is your ability to go to...
Written by: Max Rayden “Where be these enemies? Capulet! Montague! See, what a scourge is laid upon your hate, That heaven finds means to kill your...
“More than what is needed. In gross excess of what is reasonably expected. An excess of something beyond what is required or suitable for a given...
We all want more referrals from our clients. So what’s the disconnect? Watch as I outline three reasons why your clients may not be referring you....
