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Using Happiness to Increase Productivity and Profitability


Jenn Lim is the CEO and CHO (Chief Happiness Officer) of Delivering Happiness (DH), a company she and Tony Hsieh co-founded to inspire science-based happiness, passion and purpose at work, home and in everyday life.

Jenn has been a consultant with Zappos from its start-up days in 2003 to the $2B business it is today. She created the Zappos Culture Book, an embodiment of how companies can use happiness as a business model to increase productivity and profitability. Jenn’s experience with Zappos, combined with her development of scientific frameworks for workplace happiness, created the evidence that happier employees = happier customers = successful companies (and meaningful lives). Jenn has traveled to over 30 countries to speak on this equation and, most importantly, share the practical ways of HOW this equation works.

Upon the discovery that every organization can have similar results, DH evolved into the culture coach-sulting company it is today…to help businesses, hospitals and governments actualize their own sustainable culture for positive ROI. Jenn is dedicated to growing DH to inspire people, companies and communities to change their world, so together we can change THE world.

We spent some time with Jenn at HighTower Apex 2017. Click the image to watch as we disucss:

  • How she first discovered the connection between happiness and productivity?
  • How she convinces the CEOs that happiness is important to the bottom line and they should invest in the happiness culture?
  • How she changes a stagnant/non-existent company culture (in a decade-old company) without it seeming ‘forced’?
  • And how does that easily tie into the top or bottom-line?
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